Optimizing Learning Experiences: A Study of Student Satisfaction with LMS in Higher Education
Article Sidebar
-
Learning Management System, User Satisfaction, SmartPLS, Information System Success Model
Abstract
This research delves into the examination of student satisfaction regarding the use of Learning Management Systems (LMS) through a comprehensive questionnaire distributed among 326 participants. The study adopts a modified DeLone and McLean is Model as its methodology to assess various dimensions of LMS satisfaction. Utilizing SmartPLS for hypothesis testing, the study rigorously analyzes the data collected. The findings indicate the acceptance of all proposed hypotheses, revealing significant correlations among the variables under scrutiny. A notable outcome is the identification of service quality as the most prominent influencer of student satisfaction within LMS environments. This underscores the critical imperative for higher education institutions to prioritize and address service quality concerns proactively. Practical solutions may encompass optimizing technical support structures, refining user interfaces for enhanced accessibility, ensuring system stability, and facilitating ongoing training and support initiatives. By addressing these pivotal areas, institutions can elevate the overall student learning experience and enhance the efficacy of LMS platforms in facilitating robust educational outcomes.
Full text article
References
F. Rokhman, H. Mukhibad, B. Bagas Hapsoro, and A. Nurkhin, “E-learning evaluation during the covid-19 pandemic era based on the updated of delone and mclean information systems success model,” Cogent education, vol. 9, no. 1, p. 2093490, 2022.
A. Ashrafi, A. Zareravasan, S. Rabiee Savoji, and M. Amani, “Exploring factors influencing students’ continuance intention to use the learning management system (lms): a multi-perspective framework,” Interactive Learning Environments, vol. 30, no. 8, pp. 1475–1497, 2022.
R. B. Ikhsan, H. Prabowo et al., “Validity of the factors students’ adoption of learning management system (lms): A confirmatory factor analysis,” ICIC Express Letters, Part B: Applications, vol. 12, no. 10, pp. 979–986, 2021.
A. P. Kumar, P. K. C. Mani, K. Atta, A. Omprakash, K. Maheshkumar, H. Atwa, K. Maruthy, and P. R, “Development and validation of a comprehensive tool to study the various elements influencing the utilization of e-learning among undergraduate health professions students,” BMC Medical Education, vol. 25, no. 1, p. 1017, 2025.
F. D. M. Nasir, M. A. M. Hussain, H. Mohamed, M. A. M. Mokhtar, and N. A. Karim, “Student satisfaction in using a learning management system (lms) for blended learning courses for tertiary education,” https://files.eric.ed.gov/fulltext/EJ1328012.pdf, 2021, accessed: 2024-12-04.
V. Shurygin, N. Saenko, A. Zekiy, E. Klochko, and M. Kulapov, “Learning management systems in academic and corporate distance education,” International Journal of Emerging Technologies in Learning (iJET), vol. 16, no. 11, pp. 121–139, 2021.
K. Zhang, “Teacher adoption of digital education management systems through combined information systems and social cognitive frameworks during post-covid era,” Scientific Reports, vol. 15, no. 1, p. 16810, 2025.
L. T. Pham and T. K. T. Dau, “Online learning readiness and online learning system success in vietnamese higher education,” The International Journal of Information and Learning Technology, vol. 39, no. 2, pp. 147–165, 2022.
A. Zururi, F. P. Oganda, S. V. Sihotang, U. Rahardja, and P. A. Sunarya, “Opportunities and challenges of distributed ledger technology in cross-border financial transactions,” in 2024 12th International Conference on Cyber and IT Service Management (CITSM). IEEE, 2024, pp. 1–6.
A. Williams, Y. Hasudungan, and N. Azizah, “The implementation of effective financial management to increase the profitability of startups,” Startupreneur Business Digital (SABDA Journal), vol. 4, no. 1, pp. 47–54, 2025.
M. Al-Kofahi, H. Hassan, and R. Mohamad, “Delone and mclean information systems success model: a literature review,” International Journal of Business Information Systems, vol. 48, no. 4, pp. 452–481, 2025.
W. Rauf, A. Rajab, and N. Nashruddin, “Exploring the learning design on learning management system for online learning: A case study in higher education,” Jurnal Ilmiah Profesi Pendidikan, vol. 8, no. 1, pp. 1–10, 2023.
H. Elmunsyah, A. Nafalski, A. P. Wibawa, and F. A. Dwiyanto, “Understanding the impact of a learning management system using a novel modified delone and mclean model,” Education Sciences, vol. 13, no. 3, p. 235, 2023.
H. N. Sabeh, M. H. Husin, D. M. H. Kee, A. S. Baharudin, and R. Abdullah, “A systematic review of the delone and mclean model of information systems success in an e-learning context (2010–2020),” Ieee Access, vol. 9, pp. 81 210–81 235, 2021.
X. Han, S. Lu, X. Wang, and N. Cui, “Express: Effectiveness of online education during the covid-19 pandemic: Evidence from chinese universities,” Production and Operations Management, p. 10591478251361979, 2025.
M. Iqbal and M. Rafiq, “Delone and mclean’s reformulated information systems success model: a systematic review of available literature in public sector (2011-2022),” Global Knowledge, Memory and Communication, vol. 74, no. 3/4, pp. 1320–1335, 2025.
F. Makda, “Digital education: Mapping the landscape of virtual teaching in higher education–a bibliometric review,” Education and Information Technologies, vol. 30, no. 2, pp. 2547–2575, 2025.
R. Ahli, M. F. Hilmi, and A. Abudaqa, “The influence of leadership dynamics and workplace stress on employee performance in the entrepreneurial sector and the moderating role of organizational support,” Aptisi Transactions on Technopreneurship (ATT), vol. 6, no. 3, pp. 300–313, 2024.
H. Toring, G. Legaspi, J. Omolon, R. Amadeo, E. Amadeo, Q. Opolentisima, V. Barina, T. Cacho, F. Illustrimo, and S. Cortes, “Evaluation of students’ satisfaction toward an adopted learning management system at indiana aerospace university: A structural equation modelling approach,” Asia Pacific Management Review, vol. 28, no. 3, pp. 336–346, 2023.
H. R. AlKalbani and K. A. Al-Busaidi, “An integrated framework for the security of e-learning systems in higher education institutions,” Education and Information Technologies, pp. 1–30, 2025.
M. A. Alkhateeb and R. A. Abdalla, “Factors influencing student satisfaction towards using learning management system moodle,” International Journal of Information and Communication Technology Education (IJICTE), vol. 17, no. 1, pp. 138–153, 2021.
J. Juanda, R. J. Riansyah, A. Arsadi, and L. Bethany, “Towards entrepreneurial campus sustainability: Integrating artificial intelligence for resource allocation in business management,” Aptisi Transactions on Technopreneurship (ATT), vol. 6, no. 3, pp. 314–323, 2024.
G. B. Akrong, S. Yunfei, and E. Owusu, “Development and validation of an improved delone-mclean is success model-application to the evaluation of a tax administration erp,” International Journal of Accounting Information Systems, vol. 47, p. 100579, 2022.
E. T. Nauw, N. F. Asyik, and I. B. Riharjo, “Analisis fenomena flypaper effect pada belanja daerah dengan pendekatan software spss 20: Analysis of the flypaper effect phenomenon on regional spending with the spss 20 software approach,” Technomedia Journal, vol. 9, no. 2, pp. 157–167, 2023.
J. C. M. Rojas, L. A. N. Lira, Y. O. Fern´andez, D. Fuster-Guill´en, L. V. A. Trujillo, and L. A. Trujillo, “Improvements in the academic satisfaction of university students through the effective use of learning management systems and pedagogical innovations,” Journal of Higher Education Theory and Practice, vol. 23, no. 7, 2023.
L. Meria, Q. Aini, N. P. L. Santoso, U. Raharja, and S. Millah, “Management of access control for decentralized online educations using blockchain technology,” in 2021 Sixth International Conference on Informatics and Computing (ICIC). IEEE, 2021, pp. 1–6.
J. Hair and A. Alamer, “Partial least squares structural equation modeling (pls-sem) in second language and education research: Guidelines using an applied example,” Research Methods in Applied Linguistics, vol. 1, no. 3, p. 100027, 2022.
T. Hartono, B. N. Henry, S. Nurm, L. Pasha, and D. Julianingsih, “The importance increasing attendance efficiency accuracy with presence system in era industrial revolution 4.0,” International Journal of Cyber and IT Service Management, vol. 4, no. 2, pp. 133–142, 2024.
K. Backhaus, B. Erichson, S. Gensler, R. Weiber, T. Weiber et al., “Multivariate analysis,” Springer Books, vol. 10, pp. 978–3, 2021.
R. Aprianto, R. Haris, A. Williams, H. Agustian, and N. Aptwell, “Social influence on ai-driven air quality monitoring adoption: Smartpls analysis,” Sundara Advanced Research on Artificial Intelligence, vol. 1, no. 1, pp. 28–36, 2025.
L. Alzahrani and K. P. Seth, “Factors influencing students’ satisfaction with continuous use of learning management systems during the covid-19 pandemic: An empirical study,” Education and information technologies, vol. 26, no. 6, pp. 6787–6805, 2021.
N. P. L. Santoso, R. Nurmala, and U. Rahardja, “Corporate leadership in the digital business era and its impact on economic development across global markets,” IAIC Transactions on Sustainable Digital Innovation (ITSDI), vol. 6, no. 2, pp. 188–195, 2025.
A. S. Aldila, L. A. Supriyono, C. N. Previana, D. R. Habibie et al., “The effectiveness of adaptive learning systems integrated with lms in higher education,” Jurnal KomtekInfo, pp. 49–56, 2024.
A. M. Mullens and B. Hoffman, “The affordability solution: A systematic review of open educational resources,” Educational Psychology Review, vol. 35, no. 3, p. 72, 2023.
M. M. Siahaan, A. Sijabat, H. Samosir, R. Purba, and R. F. Terizla, “Enhancing hots and entrepreneurial competencies through avnet academic applications in english learning,” Aptisi Transactions on Technopreneurship (ATT), vol. 7, no. 1, pp. 206–216, 2025.
L. A. Almusfar, “Improving learning management system performance: a comprehensive approach to engagement, trust, and adaptive learning,” IEEE Access, 2025.
M. Krumova and A. Kataria, “Education cybersecurity: Learning management system, data and tools,” in Proceedings of the 16th International Conference on Theory and Practice of Electronic Governance, 2023, pp. 318–323.
R. Sachdeva, “Transforming skill-based education: Development and evaluation of an ai-assisted, modular platform enabling non-technical stakeholders to create and deliver scalable, standardized e-learning courses,” 2024.
I. Faridah, D. A. Astrieta, D. Juliastuti, L. Anggraini, K. C. Pokkali, and A. Asri, “Ai-based analysis of academic culture in christian universities using hofstede vsm 2013,” International Transactions on Artificial Intelligence, vol. 3, no. 2, pp. 108–119, 2025.
S. Asawawibul, K. Na-Nan, K. Pinkajay, N. Jaturat, Y. Kittichotsatsawat, and B. Hu, “The influence of cost on customer satisfaction in e-commerce logistics: Mediating roles of service quality, technology usage, transportation time, and production condition,” Journal of Open Innovation: Technology, Market, and Complexity, vol. 11, no. 1, p. 100482, 2025.
C. Wang, M. Zhang, A. Sesunan, and L. Yolanda, “Technology-driven education reform in indonesia: a look into the current status of the merdeka belajar program,” https://repositori.kemendikdasmen.go.id/30538/, 2023, accessed: 2024-12-04.
Authors
Copyright (c) 2025 M. Nizar Ayubi, Astari Retnowardhani
This work is licensed under a Creative Commons Attribution 4.0 International License.
This journal permits and encourages authors to post items submitted to the journal on personal websites while providing bibliographic details that credit its publication in this journal.
Authors are permitted to post their work online in institutional/disciplinary repositories or on their own websites. Pre-print versions posted online should include a citation and link to the final published version in Journal of Librarianship and Scholarly Communication as soon as the issue is available; post-print versions (including the final publisher's PDF) should include a citation and link to the journal's website.