Felix, Antonius, and Glisina Dwinoor Rembulan. “Analysis of Key Factors for Improved Customer Experience, Engagement, and Loyalty in the E-Commerce Industry in Indonesia”. Aptisi Transactions on Technopreneurship (ATT) 5, no. 2sp (September 3, 2023): 196–208. Accessed July 15, 2024. https://att.aptisi.or.id/index.php/att/article/view/350.