Examining the Impact of Artificial Intelligence and Internet of Things on Smart Tourism Destinations: A Comprehensive Study
DOI:
https://doi.org/10.34306/att.v5i2sp.332Keywords:
Artificial Intelligence, IoT, Smart Tourism Destinations, Traveler Experience, Destination ManagementAbstract
This research focuses on the high urgency of utilizing Artificial Intelligence (AI) and the Internet of Things (IoT) to enhance Smart Tourism Destinations (STDs). The integration of AI and IoT technologies offers unprecedented opportunities to revolutionize various aspects of tourism, from personalized recommendations to real-time data collection. The research aims to provide a comprehensive analysis of the current state, challenges, and future direction of STDs in the context of AI and IoT integration. It explores various AI techniques and IoT-enabled data collection mechanisms that can enrich the traveler experience and improve destination management. However, challenges such as privacy and data security issues need to be addressed. The research also provides foresight into future technologies like Augmented Reality (AR) and Virtual Reality (VR) that can further enhance STDs. The ultimate goal is to contribute to the development of smarter, visitor-oriented tourism destinations. The research highlights the significance of AI in shaping STDs and emphasizes the importance of addressing ethical considerations, data quality, interpretability, and human-AI collaboration to ensure responsible and effective use of AI in the tourism industry.
References
J. M. Tien, “Internet of things, real-time decision making, and artificial intelligence,” Ann. Data Sci., vol. 4, pp. 149–178, 2017.
A. Lemmetyinen and F. M. Go, “The key capabilities required for managing tourism business networks,” Tour. Manag., vol. 30, no. 1, pp. 31–40, 2009.
G. Bedi, G. K. Venayagamoorthy, R. Singh, R. R. Brooks, and K.-C. Wang, “Review of Internet of Things (IoT) in electric power and energy systems,” IEEE Internet Things J., vol. 5, no. 2, pp. 847–870, 2018.
Y. Gamil, M. A. Abdullah, I. Abd Rahman, and M. M. Asad, “Internet of things in construction industry revolution 4.0: Recent trends and challenges in the Malaysian context,” J. Eng. Des. Technol., vol. 18, no. 5, pp. 1091–1102, 2020.
G. Giuggioli and M. M. Pellegrini, “Artificial intelligence as an enabler for entrepreneurs: a systematic literature review and an agenda for future research,” Int. J. Entrep. Behav. Res., vol. 29, no. 4, pp. 816–837, 2023.
W. Wang et al., “Realizing the potential of the internet of things for smart tourism with 5G and AI,” IEEE Netw., vol. 34, no. 6, pp. 295–301, 2020.
Y. El Archi, B. Benbba, Z. Nizamatdinova, Y. Issakov, G. I. Vargáné, and L. D. Dávid, “Systematic Literature Review Analysing Smart Tourism Destinations in Context of Sustainable Development: Current Applications and Future Directions,” Sustainability, vol. 15, no. 6, p. 5086, 2023.
P. Lee, W. C. Hunter, and N. Chung, “Smart tourism city: Developments and transformations,” Sustainability, vol. 12, no. 10, p. 3958, 2020.
F. González-Reverté, “Building sustainable smart destinations: An approach based on the development of Spanish smart tourism plans,” Sustainability, vol. 11, no. 23, p. 6874, 2019.
D. Buhalis and A. Amaranggana, “Smart tourism destinations,” in Information and communication technologies in tourism 2014, Springer, 2013, pp. 553–564.
C. Tsai, “Memorable tourist experiences and place attachment when consuming local food,” Int. J. Tour. Res., vol. 18, no. 6, pp. 536–548, 2016.
P. Buonincontri and R. Micera, “The experience co-creation in smart tourism destinations: a multiple case analysis of European destinations,” Inf. Technol. Tour., vol. 16, pp. 285–315, 2016.
M. Naramski, “The Application of ICT and Smart Technologies in Polish Museums—Towards Smart Tourism,” Sustainability, vol. 12, no. 21, p. 9287, 2020.
D. Z. Jovicic, “From the traditional understanding of tourism destination to the smart tourism destination,” Curr. Issues Tour., vol. 22, no. 3, pp. 276–282, 2019.
F. Femenia-Serra, B. Neuhofer, and J. A. Ivars-Baidal, “Towards a conceptualisation of smart tourists and their role within the smart destination scenario,” Serv. Ind. J., vol. 39, no. 2, pp. 109–133, 2019.
M. Woschank, E. Rauch, and H. Zsifkovits, “A review of further directions for artificial intelligence, machine learning, and deep learning in smart logistics,” Sustainability, vol. 12, no. 9, p. 3760, 2020.
H. Benbya, S. Pachidi, and S. Jarvenpaa, “Special issue editorial: Artificial intelligence in organizations: Implications for information systems research,” J. Assoc. Inf. Syst., vol. 22, no. 2, p. 10, 2021.
E. Cambria and B. White, “Jumping NLP curves: A review of natural language processing research,” IEEE Comput. Intell. Mag., vol. 9, no. 2, pp. 48–57, 2014.
C. Zhang and Y. Lu, “Study on artificial intelligence: The state of the art and future prospects,” J. Ind. Inf. Integr., vol. 23, p. 100224, 2021.
K. Werder, B. Ramesh, and R. Zhang, “Establishing data provenance for responsible artificial intelligence systems,” ACM Trans. Manag. Inf. Syst., vol. 13, no. 2, pp. 1–23, 2022.
Y. Mao et al., “How data scientistswork together with domain experts in scientific collaborations: To find the right answer or to ask the right question?,” Proc. ACM Human-Computer Interact., vol. 3, no. GROUP, pp. 1–23, 2019.
M. M. Maas, “Artificial intelligence governance under change: Foundations, facets, frameworks,” SSRN Electron. J., 2021.
A. Basili, W. Liguori, and F. Palumbo, “NFC smart tourist card: Combining mobile and contactless technologies towards a smart tourist experience,” in 2014 IEEE 23rd International WETICE Conference, 2014, pp. 249–254.
D. Edwards and T. Griffin, “Understanding tourists’ spatial behaviour: GPS tracking as an aid to sustainable destination management,” J. Sustain. Tour., vol. 21, no. 4, pp. 580–595, 2013.
S. Mishra and A. K. Tyagi, “The role of machine learning techniques in internet of things-based cloud applications,” Artif. Intell. internet things Syst., pp. 105–135, 2022.
S. Ibnou-Laaroussi, H. Rjoub, and W.-K. Wong, “Sustainability of green tourism among international tourists and its influence on the achievement of green environment: Evidence from North Cyprus,” Sustainability, vol. 12, no. 14, p. 5698, 2020.
T. Alam, R. Gupta, S. Qamar, and A. Ullah, “Recent Applications of Artificial Intelligence for Sustainable Development in Smart Cities,” in Recent Innovations in Artificial Intelligence and Smart Applications, Springer, 2022, pp. 135–154.
S. Nandi, J. Sarkis, A. A. Hervani, and M. M. Helms, “Redesigning supply chains using blockchain-enabled circular economy and COVID-19 experiences,” Sustain. Prod. Consum., vol. 27, pp. 10–22, 2021.
M. S. Rahman, S. Bag, M. A. Hossain, F. A. M. A. Fattah, M. O. Gani, and N. P. Rana, “The new wave of AI-powered luxury brands online shopping experience: The role of digital multisensory cues and customers’ engagement,” J. Retail. Consum. Serv., vol. 72, p. 103273, 2023.
J. Srouji and T. Mechler, “How privacy-enhancing technologies are transforming privacy by design and default: Perspectives for today and tomorrow,” J. Data Prot. Priv., vol. 3, no. 3, pp. 268–280, 2020.
N. Martinez-Martin et al., “Ethical issues in using ambient intelligence in health-care settings,” lancet Digit. Heal., vol. 3, no. 2, pp. e115–e123, 2021.
A. Hosny, C. Parmar, J. Quackenbush, L. H. Schwartz, and H. J. W. L. Aerts, “Artificial intelligence in radiology,” Nat. Rev. Cancer, vol. 18, no. 8, pp. 500–510, 2018.
D. Gunning and D. Aha, “DARPA’s explainable artificial intelligence (XAI) program,” AI Mag., vol. 40, no. 2, pp. 44–58, 2019.
Q. V. Liao, D. Gruen, and S. Miller, “Questioning the AI: informing design practices for explainable AI user experiences,” in Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, 2020, pp. 1–15.
V. Dignum, “Responsibility and artificial intelligence,” oxford Handb. ethics AI, vol. 4698, p. 215, 2020.
L. Lalicic and C. Weismayer, “Consumers’ reasons and perceived value co-creation of using artificial intelligence-enabled travel service agents,” J. Bus. Res., vol. 129, pp. 891–901, 2021.
R. K. Behera, P. K. Bala, and N. P. Rana, “Creation of sustainable growth with explainable artificial intelligence: An empirical insight from consumer packaged goods retailers,” J. Clean. Prod., vol. 399, p. 136605, 2023.
N. M. Alzahrani and F. A. Alfouzan, “Augmented reality (AR) and cyber-security for smart cities—A systematic literature review,” Sensors, vol. 22, no. 7, p. 2792, 2022.
U. Gretzel, “Smart tourism development.,” in Tourism in development: Reflective essays, CABI Wallingford UK, 2021, pp. 159–168.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Aliyah, Chandra Lukita, Greian April Pangilinan, Mochamad Heru Riza Chakim, Dimas Bagus Saputra
This work is licensed under a Creative Commons Attribution 4.0 International License.
This journal permits and encourages authors to post items submitted to the journal on personal websites while providing bibliographic details that credit its publication in this journal.
Authors are permitted to post their work online in institutional/disciplinary repositories or on their own websites. Pre-print versions posted online should include a citation and link to the final published version in Journal of Librarianship and Scholarly Communication as soon as the issue is available; post-print versions (including the final publisher's PDF) should include a citation and link to the journal's website.